Return & Refund Policy
Happy Hop – Easy & Friendly Return & Refund Policy
At Happy Hop, your satisfaction matters to us! If something isn’t right, we’re here to help with a smooth and friendly return process.
🕒 Return Window
You can request a return within 7 days of receiving your order.
📦 Eligibility for Returns
To be eligible for a return, the product must be:
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Unworn and unused
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In the same condition as received
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All original tags attached
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Tag loop must be intact (if removed, item is not eligible)
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Packed in original packaging
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Accompanied by the receipt or proof of purchase
To initiate a return, submit a request from your Recent Orders section on our website.
For assistance: support@happyhop.in
🔄 Free Returns – No Questions Asked
We offer free returns in the following cases:
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Wrong item delivered
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Incorrect size delivered
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Defective product received
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Product arrived damaged
We will arrange a free pickup and issue a refund or replacement at no extra cost.
💚 Return Fee for Other Cases
For returns due to:
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Change of mind
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Wrong size ordered by the customer
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Product not liked in person
A ₹100 return processing fee will be deducted from your refund.
This covers courier + handling charges.
🔄 Accessories Policy
For hygiene and safety, accessories like socks, hairbands, blankets & hair clips cannot be returned. Thanks for understanding.
🔁 Exchange Policy
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Your first size exchange is free (subject to stock availability).
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Exchange requests must be made within 7 days of delivery.
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Products must be unused and have all original tags.
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Only size exchanges are allowed—not product changes.
🚫 No Return After Exchange
Once an item has been exchanged, it becomes a final sale.
Exchanged items are not eligible for return or refund.
💳 Refunds
After receiving and inspecting your returned product:
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Refund will be initiated within 3 business days.
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Refund amount may reflect in 5–7 business days depending on your bank.
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Shipping charges (forward & reverse) are non-refundable.
If 10 business days have passed after refund approval and you haven’t received it, please contact support@happyhop.in.
📬 Need Help?
We’re always here for you!
Email: support@happyhop.in
